Wholesale Return & Refund Policy
At MinaSky Jewellery, we maintain rigorous quality control standards for all bulk manufacturing and wholesale distribution operations. Because we operate strictly on a wholesale, business-to-business model, our return policy differs significantly from consumer retail standards.
1. All Wholesale Sales Are Final
All wholesale transactions completed through this platform are considered final sale. We do not accept returns, exchanges, or refunds for buyer’s remorse, unsold inventory, market price drops, or changes in your retail storefront’s customer demand.
2. Manufacturing Defects & Weight Discrepancies
In the rare event that an order arrives structurally defective, damaged in transit, or with a certified weight discrepancy, the buyer must report it to us within 48 hours of delivery.
Reporting Process: Reports must be submitted via email to info@minaskyjewellery.com or via our office landline at +97142526386. You must provide the original order invoice number, high-resolution photographic evidence of the defect, and official certified scale measurements.
Resolution: Approved defect claims are eligible for a repair, exact replacement, or a store credit note, issued at the sole discretion of MinaSky Jewellery. No cash refunds will be given.
3. Order Cancellations
Once a wholesale order is submitted and payment is processed, it cannot be canceled, amended, or modified. Production allocation and precious metal sourcing begin immediately upon payment confirmation.